Secure Online Ordering- K-9 Power Products LLC servers use Secure Socket Layer (SSL) 128 bit Advanced Technology. All Orders Are Processed With Secure Socket Layering (SSL) with an encryption key length of 128-Bits (the highest level commercially available) on an Apache Secure Server with a GeoTrust Security Certificate.

Let's simplify this: 128 bit SSL encryption technology works with Netscape Navigator, Microsoft Internet Explorer and AOL Web browsers. What this means is your personal and credit card information are scrambled (when using a compatible up to date web browser) during the transaction process. It is the yellow padlock you see at the bottom of your browser window when you are in checkout (secure) mode. This yellow padlock alerts you that your transaction is in secure mode. While on a secure page, such as our e-commerce shopping cart, the lock icon on the bottom of your Web browser becomes locked, as opposed to un-locked, or open, when you are not in secure mode or just surfing. If you place your mouse pointer over the padlock it will tell you the level of encryption. If you double click your mouse pointer on the padlock it will give you information on the server's secure certificate.

Access to credit card information is very limited here at the K-9 Power Products LLC offices and the only instance that your credit card information would ever be seen by a human is during order processing, by an authorized representative of K-9 Power Products LLC. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

How to Order Online- Very simple! To place your order, you have several options. You may click on the Buy Now button on each of the product pages. This will take you to our secure shopping cart where you may choose the size and quantity of the product you wish to purchase. You also may go directly to the Online Store or Combo Specials from any page on k9power.com and begin shopping. If you need more information you can navigate back to the product page directly from the shopping cart. Our shopping cart is very interactive and simple to find what you are looking for.

Take a few extra moments to open up your personal account. Your personal address book is stored so your next order will be quick and easy. You can return to your account at any time and make use of the various member privileges to enhance your online shopping experience with us. ONCE YOUR ORDER IS PROCESSED, YOUR CREDIT CARD INFORMATION IS DELETED FROM YOUR ACCOUNT. WE DO NOT STORE ANY CREDIT CARD INFORMATION.

You don't want to use your credit card on the Internet? - No Problem! Simply call our Toll Free Order Line at (877)K9POWER and place your order with one of our friendly customer service representatives. Our phone lines do get busy so if we are not available to take your call please leave a voice message or send an email message and we will return your call ASAP at a time that is convenient for YOU!

Error Messages- There are a few common reasons that you may receive an error message while attempting to place your order through our secure server.

To place an online order, turn your browser's cookies on. To function correctly our shopping cart needs a "cookies enabled" browser. Without "Cookies On" the shopping cart may not be able to complete your order.

If you are running a firewall or privacy protection software such as Norton Personal Firewall or Black Ice Defender, you may receive an error message. These products are excellent at hiding your internet address and identity but our secure sever views this as a security breach and will not allow you entry. Depending on your system's configuration you may need to change the configuration or disable your firewall software while you place your order.

If you have copied a page from our website to your computer hard drive, instead of creating a shortcut to the page and are now attempting to order from the page copy on your computer hard drive, you will receive an error message. Our secure server views this as a security breach. You must place your order directly from the K9power.com website.

To Order by Fax or Postal Mail- Please use our online shopping cart while you are ordering even if you intend to send your payment by fax or mail. Once you have selected all of the items you wish to buy and check out, choose the check/money order payment option. You will receive an e-mail receipt with your total and the address to mail your payment. You must complete the entire order process so that all your information will print out and your shipping charges will be computed in the total. Without this information your order will not be processed. Mail your order form and payment to: K-9 Power Products LLC,  PO Box 185476, Hamden, CT 06518-0476 USA

Payment Options:

Bank Checks, Money Orders or Police Department Purchase Orders.

Bank checks and money orders should be made payable to "K-9 Power Products LLC" and mailed with your order form to: K-9 Power Products LLC  PO Box 185476 Hamden, CT 06518-0476

Shipping- We do not believe in profiting from shipping charges, therefore we do not calculate shipping charges based on a flat rate or percentage of sale. We charge the actual price of shipping based on the total weight of your order, and the number of packages required to ship the order. Shipping charges are calculated directly from United Parcel Service.

We process and ship orders Monday through Friday, excluding holidays. Orders for in-stock merchandise generally ship within 24 - 36 business hours. Expedited orders (UPS Next Day Air, 2 Day Air, and 3 Day Select) will ship the next business day.  Shipping time is not, however, guaranteed and can be longer during show and trial season.  If you need an order by a specific date, please indicate that in the comment section of the online order form or contact us directly. If we have a problem with your order and are unable to contact you by phone or email, this will delay shipping of your order. Please be sure to give us an email address and phone number that we can reach you during normal business hours.

UPS Ground: Delivery typically in 1 to 5 business days based on the distance to the destination. Delivery time to your zip code can be found at www.ups.com. Use 06514 for the originating zip code. Packages can be tracked in transit. No delivery to PO boxes. UPS does not consider the day of shipping as transit time.

United Parcel Service UPS Next Day Air Saver: Guaranteed delivery by the end of the next business day. Package can be tracked in transit. No delivery to PO boxes.

UPS 2nd Day Air: Guaranteed delivery by the end of the second business day. Package can be tracked in transit. No delivery to PO boxes. UPS does not consider the day of shipping as transit time so, for example, an item shipped 2nd Day Air on Monday will not arrive until Wednesday.

UPS 3 Day Select: Guaranteed delivery by the end of the third business day. Package can be tracked in transit. No delivery to PO boxes. Please note that UPS does not consider the day of shipping as transit time so, for example, an item shipped 3 Day Select on Monday will not arrive until Thursday.

We can ask UPS to leave your package in a specified location at your request, but it is ultimately at the driver's discretion to decide whether a signature is required. UPS generally requires a signature in the following cases:

The package is being delivered to an apartment, condominium, or business complex. The package's contents are valued at more than $150. The driver feels it isn't a safe place to leave a package.

If you are not likely to be home when the package arrives, you might leave a note asking the driver to leave the package with a neighbor or building manager.

International Shipping - We Do Not Ship To International Destinations At This Time.

Sales Tax- Applicable sales tax will be automatically added to orders shipped within the State of Connecticut. This tax, when applicable, will be reflected on your computer-generated order form.

Privacy- All customer data including e-mail addresses is used for internal purposes only, and will never be shared, rented or sold. You may receive e-mail from us occasionally to announce new products or specials. You can find more privacy information by visiting our privacy policy.