K-9 Power Products LLC, knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and discretely. We have created this privacy policy to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website:K9power.com

The information we obtain from visitors/customers helps us to personalize and continually improve your shopping experience at k9power.com Below are the types of information we gather.

Information- We request information from our customers in our products order form. Customers must provide contact information (name, e-mail, billing and shipping address) and financial information (credit card number, expiration date). Financial information that is collected is only used for billing purposes and to fill customers' orders. If we have trouble processing an order, this information is used to contact the customer.

We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our internet stores, and communicating with you. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We will never sell, rent, trade or give your information or e-mail address for any purpose.

How Secure is My Information? K-9 Power Products LLC takes every precaution to protect our customers' information. When customers submit sensitive information via the Website, their information is protected both online and off-line.

When our order form asks a customer to enter sensitive information, such as credit card number, that information is encrypted and is protected with the best encryption technology in the industry (SSL). While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are not in secure mode or surfing.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information off line. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (billing clerk or customer service representative) are granted access to personally identifiable information.

K-9 Power Products LLC servers are contracted by Marketwizz Internet Solutions and use Secure Socket Layer (SSL) 128 bit Advanced Technology. All Orders Are Processed With Secure Socket Layering (SSL) with an encryption key length of 128-Bits (the highest level commercially available) on an Apache Secure Server with a GeoTrust Security Certificate.

Automatic Information- Information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet, e-mail address, computer and connection information such as browser type and version, operating system, and platform, purchase history, the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time, cookie number, products you viewed or searched for and the phone number used to call our toll free number.

What About Cookies? Cookies are alphanumeric identifiers of data stored on the visitor's computer that we transfer to your computer's hard drive through your Web browser. This enables our systems to recognize your browser and to provide storage of items in your Shopping Cart between visits.

Usage of a cookie is in no way linked to any personally identifiable information while on our site. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies. This privacy policy covers the use of cookies by K-9 Power Products LLC only and does not cover the use of cookies by any advertisers or links to other sites.

Log Files- Like most standard websites, our host server, Marketwizz Internet Solutions, uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track visitor's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

E-Mail Communications, Specials, Offers and Updates- We send an e-mail confirmation of your purchase including your order's tracking number. We follow-up with a second e-mail to be sure you have received your order in good condition and to ask if you have any questions regarding your purchase or product use. Established customers will occasionally receive information on new products, special sales or our newsletter. Out of respect for the privacy of our customers we present the option to not receive these types of communications. Please see the Choice and Opt-out sections below.

Information From Other Sources- For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Newsletter- If a visitor wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our visitors privacy we provide a way to opt-out of these communications. Please follow the instructions for un-subscribing at the bottom of the publication.

Customer Service- We communicate with customers on a regular basis to provide requested services and regarding issues relating to their account. We reply via e-mail, fax or telephone.

Sharing, Legal Disclaimer- Though we make every effort to preserve visitor/customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our company.

Protection of K-9 Power Products LLC and Others- We release account and other personal information when we believe that releasing this information is appropriate to comply with law, or protect the rights, property, or safety of K-9 Power Products LLC, our visitors/ customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Third Party Intermediaries- We use an outside shipping company to ship orders, and a credit card processing company to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Agents- We employ other companies and individuals to perform functions on our behalf. Examples are delivering packages, analyzing data, providing marketing assistance, tracking website visitors and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transitions- As we develop our business, K-9 Power Products LLC, may go through a business transition, such as a merger, be acquired by another company, or sell or buy assets. In such transactions, customer information generally is one of the transferred business assets.

Choice/Opt-Out- Visitors/customers who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by following the directions at the bottom of the communication.

Links- Our web site contains links to other canine related sites. Please be aware that K-9 Power Products LLC, is not responsible for the privacy practices of such other sites. We encourage our visitors to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests- From time to time, our site requests information from visitors via surveys or contests. Participation in these surveys or contests is completely voluntary and the visitor therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (name and shipping address), and demographic information (zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Visitors' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use visitors'/customers' personally identifiable information for any secondary purposes.

Correcting/Updating/Deleting/Deactivating Personal Information- If a visitor's personally identifiable information changes (zip code, phone, e-mail or postal address), or if a customer no longer desires our service, we provide a way to correct, update or delete/deactivate visitors'/customers' personally identifiable information. This can be done by e-mailing our Customer Service Department at healthydog@k9power.com or, contact us by telephone, fax or postal mail at the contact information listed below.

Notification of Changes- If we decide to change our privacy policy, we will post those changes to this privacy statement, the website and other places we deem appropriate so our visitors and customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Contact Information- If visitors/customers have any questions or suggestions regarding our privacy policy, please contact us at:

K-9 Power Products LLC, PO Box 185476 Hamden, CT 06518-0476
healthydog@k9power.com, (203) 288.7264 Voice, (203) 288.0734 Fax