We recognize the important needs of our customers to have the highest quality products which are fully guaranteed and are returnable in the case that they do not fit your needs.  We value and appreciate your business, so we will do everything in our power to make your return a smooth, easy transaction according to the policies listed below.

Warranty - We are a distribution company and do not manufacture the products on this site. K-9 Power Products® LLC will stand behind all products sold on the K9power.com website and insure customer satisfaction. If we can't guarantee products, we won't sell them. We believe that if we stand behind our products, provide excellent customer service with fast processing and shipping, you will continue to patronize us, and hopefully tell other dog friends about us! All products sold on the K9power.com website are customer satisfaction guaranteed.

Return Policy - We understand that sometimes a product may not fill your needs and may need to be returned. We appreciate your business so we will make your return transaction smooth and prompt. All products sold on the k9power.com web site carry a 60 day money back guarantee. All returns must included the products un-used portion and be in their original containers.  

Your return will be credited to your method of payment generally within 72 hours of receiving your return. Please allow two billing cycles for your return to show on your credit card statement. We will pick up the shipping cost if your return is the result of an incorrect shipment by K-9 Power Products or a damaged or defective product.

Return Instructions - All returns must be accompanied by a return authorization number. Please contact us at 877-K9POWER or by e-mail prior to shipping, for authorization and return instructions. Please include a copy of the original invoice so we can process your return quickly. A short explanation of why the product did not suit your needs is not necessary, but we would greatly appreciate it so we may better meet our valued customers' needs. For your protection, we encourage you to send your return via UPS. We will pick up the shipping cost if your return is the result of an incorrect shipment by K-9 Power Products or a damaged or defective product.

NOTE: We will only pay for ground service on returned shipments. We require you to pay for return shipping for any other reason. CODs are not accepted.

Please contact us for return authorization and shipping information.