Return Policy

At K9 Power, we are so confident in the quality and effectiveness of our products, that we offer a 100% Satisfaction Money Back Guarantee.

We recognize the important needs of our customers to have the highest quality pet nutrition supplements that are fully guaranteed in the case they do not fit your pet’s needs. We value and appreciate your business and we will do everything to make your return a smooth and easy experience. We believe that if we produce the highest quality products based on scientific health & wellness principles and provide excellent customer service, you will continue to patronize us and hopefully tell other dog friends!

Purchases from K9 Power.com

If you are not completely satisfied with your dog health supplements, simply return the unused portion in its original container and email us the tracking number so we can monitor it's delivery to our manufacturing facility. Please return the product within 60 days of initial delivery date to remain eligible for a full refund.

Once we receive the returned product from you, we will refund your purchase price 100%. If there was a quality issue, we are happy to replace or exchange the product for you and your dog.

Purchases from Partner Sites or Stores

If your purchase was made at any one of our partner outlets, the return should be made to the place of purchase. If for any reason there is a dispute with your return at a partner outlet please contact K9 Power directly.

Instructions

All returns must be accompanied by a Return Merchandise Authorization number (RMA). Please contact us at 877-K9POWER (597-6937) or by email support@k9power.com for authorization and full return instructions. Please include (or email) a copy of the original invoice so we can process your return quickly. A short explanation of why the product did not suit your needs is not necessary, but we would greatly appreciate it so we may better meet our valued customers' needs.

All returns should be sent to:

K9 Power
5359 Industrial Way
Benicia, CA 94510

 

PLEASE NOTE:
Your return will be credited to your method of payment generally within 48-72 hours of receiving your return. Occasionally, there are delays on the part of the bank or credit card company, so we appreciate your patience as the invoice credit makes its way back to you.

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