Shipping Information

We Currently Ship to U.S. Addresses Only

K9 Power has partnered with the nation's largest third-party shipping providers to ensure orders are shipped quickly, accurately, and safely.

Shipping carriers (UPS, USPS, or FedEx) are selected at our discretion based on the destination, package weight and size, time zone, and the fastest available transit times.

Orders are processed and shipped Monday through Friday, excluding major holidays. Orders placed before 12:00 p.m. (Noon) ET, Monday through Friday, will be processed for shipment the same business day.

Standard Ground Shipping

Standard Ground Shipping typically takes 1–5 business days, depending on the destination. All shipments include tracking information. Please note that carriers do not count the day your order ships as a transit day.

Please allow additional transit time for shipments to Alaska, Hawaii, and Puerto Rico. A $19.99 shipping fee applies to orders shipped to these destinations.

We also offer expedited shipping for $24.99

Tracking Information

Customers can log in to their K9 Power account to view and track their orders. You will also receive email updates throughout the order and shipping process, including delivery confirmation. If you do not see these emails, please check your spam or junk folder.

Damages & Shortages

Please inspect your order as soon as it arrives. Any damages or shortages should be reported to K9 Power immediately so our Customer Service team can resolve the issue.

If you discover damage after opening the package, please do not discard the original shipping carton or the damaged merchandise, as the shipping carrier may need to inspect them. Simply take photos of the damaged package and its contents, then email them to support@k9power.com. A Customer Service representative will respond with instructions regarding a replacement.

If your package appears damaged upon delivery, you have the right to refuse it. If you choose to refuse delivery, please notify us by emailing support@k9power.com.

Delivery Requests

The delivery driver ultimately determines whether a signature is required. Signatures are generally required when a package is being delivered to an apartment, condominium, or business complex, or when the driver determines that it is not safe to leave the package unattended.

If you are not likely to be home when your package arrives, we recommend leaving a note requesting that the driver leave the package with a trusted neighbor or building manager, when permitted by the carrier.